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Adam_Steele

Mass importing User Photos into Security Expert using Data Sync Service.

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all i...
by Commander Commander in Knowledge Base posted on Thursday
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Nava

Bookmarks and Subscriptions

Bookmarks and subscriptions offer unique features you may find useful within the community. Each feature is detailed below!   Bookmarks:  Bookmarks enable you to access community content (forums, stre...
by Administrator Administrator latest reply 3 weeks ago
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Robert_Davis

Schlage Xdriver Download

Issue Unable to find Schlage Xdriver file on Exchange Download Center. Product Line Continuum Environment Xdriver add-on Cause It is unclear of where to download the Schlage Xdriver for C...
by Crewman Robert_Davis Crewman in Knowledge Base posted on 3 weeks ago
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Taylor_Leach

Folders have disappeared from navigation pane in folder explorer

Issue Folders under the instance within the navigation tree are no longer there.   Product Line Access Expert Environment V3 Hosted Cause The 1.0.37 release of the Keep software removed th...
by Lieutenant JG Taylor_Leach Lieutenant JG posted on 3 weeks ago
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Cody_Failinger

Moving an Energy Expert database to a new server

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all im...
by Administrator Administrator in Knowledge Base posted on 3 weeks ago
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Roger_Bently

Permission Settings in V3

Issue Permissions on V3 Product Line Access Expert Environment Managing Permission settings for Individual Groups. Cause Limiting the Permission for users in accessing certain objects within ...
by Ensign Roger_Bently Ensign posted on 3 weeks ago
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Roger_Bently

Mobile Apps for Access Expert

Issue Mobile Apps for Access Expert Product Line Access Expert Environment Access Expert site desiring the use of modern technology Cause Unable to find or know where to look for the Mobile A...
by Ensign Roger_Bently Ensign in Knowledge Base posted on 4 weeks ago
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Dave_Shore

Smart Controller MPX IP address settings and BACnet hosting

Issue Cannot change the IP address or host a Smart Controller MPX in a second EBO Server Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Smart Controller MP...
by Ensign Dave_Shore Ensign posted on ‎10-19-2018 01:16:26 AM
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Nava

Welcome to the new Schneider Electric Exchange Community!

Hello everyone, and welcome to the new and enhanced Schneider Electric Exchange Community! We are delighted that you have chosen to join us, and are excited for you to explore all the community has to...
by Administrator Administrator in Community News latest reply ‎10-12-2018 08:45:53 AM
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Roger_Bently

Access Expert Sub-Device Integration

Issue Unable to connect Continuum I/O's to Access Expert Product Line Access Expert Environment Win 8.1 and above on Version 3 Cause The Continuum Integration has only been configured to brin...
by Ensign Roger_Bently Ensign posted on ‎10-09-2018 02:17:12 AM
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david_child_sch

Navigation to the webpage was canceled using a URL in EBO

Issue Navigation to the webpage was canceled using a URL in EBO. Product Line EBO Environment   Cause The website owner has added additional code to prevent their webpage from being displayed...
by Lieutenant david_child_sch Lieutenant in Knowledge Base posted on ‎10-09-2018 01:07:50 AM
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Kim_Baze

Attempting to open WorkPlace Tech Editor or Monitor displays a Visio version Error

Issue When attempting to open WorkPlace Tech Editor or Monitor an error is displayed stating:  A supported version of Visio must be installed for WorkPlace Tech Editor or Monitor to function prop...
by Ensign Kim_Baze Ensign posted on ‎10-05-2018 01:59:19 AM
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Dave_Shore

Workstation Pro License fails to allow running of v2.0 EcoStruxure following an upgrade

Issue Workstation Pro License fails to allow running of v2.0 EcoStruxure WorkStation following an upgrade Product Line EcoStruxure Building Operation Environment WorkStation Cause Workstation...
by Ensign Dave_Shore Ensign in Knowledge Base posted on ‎10-03-2018 11:38:07 AM
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Adam_Steele

How to apply individual setpoints in EBO when a User is granted access at a Door.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all imp...
by Commander Commander posted on ‎10-03-2018 06:32:03 AM
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Nava

Where are my badges?

During the first few days of the community launch, you may notice that badges are not appearing as expected. Please rest assured, badges are here! They simply take a bit longer to process than expecte...
by Administrator Administrator in Community News posted on ‎09-13-2018 10:43:19 PM
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Nava

Setting your viewing preferences

You can customize the look and behavior of the community in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings.   To set your viewing...
by Administrator Administrator posted on ‎09-13-2018 07:33:15 PM
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Nava

Changing the image (avatar) next to your name

Changing the image (avatar) next to your username is a quick and easy way to personalize your community identity!  To change your avatar: Make sure you're signed in to the community Go to My Settings...
by Administrator Administrator in About the Community posted on ‎09-13-2018 07:29:31 PM
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Product_Support

Failed to call pILiveData error when editing Schedule object in Continuum 1.94.

Issue After upgrading to Continuum 1.94, Cyberstation throws the following error.  Failed to call pILiveData -> GetLiveData().  ACDataServices has an error. Environment Continuum 1.94 Schedule Err...
by Lieutenant JG Product_Support posted on ‎09-12-2018 04:25:27 AM
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Product_Support

What are the part numbers for the cables used with the xP expansion modules?

Issue There are a couple of part numbers available for the expansion module cables, which ones are for which devices? Environment xP modules Cause Not sure which cables are for which xP modules....
by Lieutenant JG Product_Support in Knowledge Base posted on ‎09-12-2018 04:21:39 AM
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Product_Support

Evaluating Signal Levels on RS-485 Field Bus with an Oscilloscope.

Issue  Evaluating Signal Levels on RS-485 Field Bus with an Oscilloscope. Environment Infinet Field Bus MSTP Field Bus Cause Documentation Resolution See  Evaluating Signal Levels on RS-485 F...
by Lieutenant JG Product_Support posted on ‎09-12-2018 04:10:05 AM
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Product_Support

Information on the features that Video Monitor supports and details on how to configure it on a Continuum Workstation.

Issue Information on the features that Video Monitor supports and details on how to configure it on a Continuum Workstation. Environment Continuum v1.90 and above. Cause There does not seem to b...
by Lieutenant JG Product_Support in Knowledge Base posted on ‎09-12-2018 03:59:46 AM
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Product_Support

Database update error "Installation Error! Microsoft ODBC SQL Server Driver SQL Server]Implicit conversion from data type datetime to int is not allowed. Use the CONVERT funct...

Issue An update from 1.94 to 1.94 SP1 will generate an Installation error Microsoft ODBC SQL Server Driver SQL Server Implicit conversion from data type datetime to int is not allowed Environment ...
by Lieutenant JG Product_Support posted on ‎09-12-2018 03:54:02 AM
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Product_Support

ODBC SQL Server Driver error updating to 1.94 SP1

Issue A database update from 1.94 to 1.94 SP1 will generate an Installation error [Microsoft][ODBC SQL Server Driver][SQL Server Implicit conversion from data type datetime to int is not allowed E...
by Lieutenant JG Product_Support in Knowledge Base posted on ‎09-12-2018 03:51:44 AM
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Product_Support

Three common Continuum-related error messages in the Windows Event Viewer. Are they harmful?

Issue Is it important to stop these errors? Environment CyberStation 1.9x Cause The following errors are in the Windows Application Event Viewer: Email, Failed to send email - MAPILogonEx failed...
by Lieutenant JG Product_Support posted on ‎09-12-2018 03:50:30 AM
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Product_Support

MS/TP and Modbus RS485 Communications on StruxureWare Automation Server

Issue Both BACnet MS/TP and Modbus typically provide a robust and reliable communications channel allowing the Automation Server to effectively manage a large collection of equipment over extended ...
by Lieutenant JG Product_Support in Knowledge Base posted on ‎09-12-2018 03:44:23 AM
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Product_Support

Installation and upgrade process for StruxureWare Building Operation Web Reports Server

Issue Files required to install StruxureWare Building Operation WEB Reports Server Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation Cause Tutorial for co...
by Lieutenant JG Product_Support posted on ‎09-12-2018 03:42:47 AM
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Product_Support

Top 10 Steps for Troubleshooting Cyberstation and webClient issues

Issue There are many issues that can happen at Cyberstation and some methods are needed to troubleshoot Environment Continuum webClient Windows XP Windows Vista Windows 7 Windows Server 2003 Wind...
by Lieutenant JG Product_Support in Knowledge Base posted on ‎09-12-2018 03:06:03 AM
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Product_Support

Schneider Electric H909HV-S6 current transformer, does not change state.

Issue Status does not change. Environment CT current transformer H909HV-S6 Cause Although current flow is present, the current transformer status does not change. Resolution This issue was ca...
by Lieutenant JG Product_Support posted on ‎09-12-2018 03:01:58 AM
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Product_Support

SPU1201 and SPU1202 obsolescence

Issue SPU 1201 Universal Pressure Switch – Specification No. 131-1-201 SPU 1202 Universal Pressure Switch – Specification No. 131-1-202 Environment Site requesting a Universal Pressure Switch C...
by Lieutenant JG Product_Support in Knowledge Base posted on ‎09-12-2018 02:52:59 AM
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Product_Support

How to Create TAC Vista Interface to SmartStruxure

Issue TAC Vista to SmartStruxure interface is now available. It is possible to use SmartStruxure solution as the new user interface while maintaining TAC Vista running underneath. All controllers, T...
by Lieutenant JG Product_Support posted on ‎09-12-2018 02:52:16 AM
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