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Hello everyone, and welcome to the new and enhanced Schneider Electric Exchange Community! We are delighted that you have chosen to join us, and are excited for you to explore all the community has to offer. The goal of our community has always been to provide community members with a comprehensive solution for online support and collaboration in an environment that lends itself to sharing knowledge and engaging with other users. With the launch of our new community, we have integrated over 9,800 (and counting) Buildings Knowledge Base to provide you with a greater level of support within a single, searchable environment.

The first time you access the community, please set a personalized username. A username identifies you within the community and is displayed anytime you interact with content. To set your username, please access My Settings from Quick Links. From there, you can set your username!

For additional information, please explore Community Care!

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Community Activity
Nava
Hello everyone, and welcome to the new and enhanced Schneider Electric Exchange Community! We are delighted that you have chosen to join us, and are excited for you to explore all the community has to offer. The goal of our community has always been ...
by Administrator Administrator general.in Community News latest reply yesterday
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Nava
Bookmarks, subscriptions, and RSS all offer unique features you may find useful within the community. Each feature is detailed below,! Bookmarks: Bookmarks enable you to list community content (forums, stream articles, topics, or individual posts) on...
by Administrator Administrator general.in About the Community latest reply yesterday
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Nava
During the first few days of the community launch, you may notice that badges are not appearing as expected. Please rest assured, badges are here! They simply take a bit longer to process than expected. Badges should show up properly in the next 24 -...
by Administrator Administrator general.in Community News posted on Thursday
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Nava
You can customize the look and behavior of the community in many ways, including time zone and language preference, text size, menu behavior, message order, and privacy settings. To set your viewing preferences: Ensure you're signed in to the communi...
by Administrator Administrator general.in About the Community posted on Thursday
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Nava
Changing the image (avatar) next to your username is a quick and easy way to personalize your community identity! To change your avatar: Make sure you're signed in to the community Go to My Settings > Avatars Choose a new avatar in one of the followi...
by Administrator Administrator general.in About the Community posted on Thursday
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Product_Support
Issue After upgrading to Continuum 1.94, Cyberstation throws the following error. Failed to call pILiveData -> GetLiveData(). ACDataServices has an error. Environment Continuum 1.94 Schedule Error Cause This behaviour is due to a bug that was describ...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue There are a couple of part numbers available for the expansion module cables, which ones are for which devices? Environment xP modules Cause Not sure which cables are for which xP modules. Descriptions and documentation on iPortal is inadequate...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Evaluating Signal Levels on RS-485 Field Bus with an Oscilloscope. Environment Infinet Field Bus MSTP Field Bus Cause Documentation Resolution See Evaluating Signal Levels on RS-485 Field Bus with an Oscilloscope.pdf
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Information on the features that Video Monitor supports and details on how to configure it on a Continuum Workstation. Environment Continuum v1.90 and above. Cause There does not seem to be a specific manual for Video Monitor. Resolution What I...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue An update from 1.94 to 1.94 SP1 will generate an Installation error Microsoft ODBC SQL Server Driver SQL Server Implicit conversion from data type datetime to int is not allowed Environment Continuum Windows XP Windows 7 Windows Server 2003 Win...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue A database update from 1.94 to 1.94 SP1 will generate an Installation error [Microsoft][ODBC SQL Server Driver][SQL Server Implicit conversion from data type datetime to int is not allowed Environment Continuum Windows XP Windows 7 Windows Serv...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Is it important to stop these errors? Environment CyberStation 1.9x Cause The following errors are in the Windows Application Event Viewer: Email, Failed to send email - MAPILogonEx failed in InitSession function!, Result is 80040111 Email, Fai...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Both BACnet MS/TP and Modbus typically provide a robust and reliable communications channel allowing the Automation Server to effectively manage a large collection of equipment over extended distances. When the system does not come up operating...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Files required to install StruxureWare Building Operation WEB Reports Server Environment StruxureWare Building Operation Cause Tutorial for configuring Web Reports Resolution StruxureWare Building Operation WEB Reports Server Release To start i...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue There are many issues that can happen at Cyberstation and some methods are needed to troubleshoot Environment Continuum webClient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There are a number of steps and t...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Status does not change. Environment CT current transformer H909HV-S6 Cause Although current flow is present, the current transformer status does not change. Resolution This issue was caused by the incorrect wiring between the Current Transforme...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue SPU 1201 Universal Pressure Switch – Specification No. 131-1-201 SPU 1202 Universal Pressure Switch – Specification No. 131-1-202 Environment Site requesting a Universal Pressure Switch Cause SPU1201 and SPU1202 obsolescence Original pdf specif...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue TAC Vista to SmartStruxure interface is now available. It is possible to use SmartStruxure solution as the new user interface while maintaining TAC Vista running underneath. All controllers, TAC Vista Workstations, and TAC Vista Server(s) remai...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue A Door configured with Magstrike status as Door Status re-locks after 2s even when Door Strike Time is set to 10s. Environment Continuum Access Control Cause The Door output will relock after the Door Strike Time or when the Door is opened. Sin...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue How to enable Continuum site for use with Endura DVR's and cameras. Environment Continuum V1.91 and above. See the Video Compatibility matrix for supported Pelco Endura products on the various Continuum versions, Cause Want to enable Continuum ...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue 1. After installed I/NET, DBCreate will never pop up to create a new database, which will cause I/NET never launches. 2. Backup and Restore button are greyed out when opening DBCreate, which also will cause I/NET fails to launch. 3. When restor...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue StruxureWare Building Operation Satchwell MicroNet Integration - Supported MicroNet devices Environment StruxureWare Building Operation 1.3, 1.4, 1.5, 1.6Satchwell MicroNet devices Cause Not all variants of older Satchwell MicroNet devices that...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue What files are saved, to where and why is this used. Environment MPM-VA MPM-UN MPM-GW Cause The running database of a SmartStruxure Lite MPM controller is in the controllers volatile memory (RAM), in order for this data to be preserved during a...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Managing servers with Microsoft System Center Environment A site with Schneider Electric SmartStruxure Cause Microsoft System Center is a set of server products aimed specifically at helping corporate IT administrators manage a network of Windo...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Sites need guidance on how to setup custom ABA cards in Continuum. Environment CyberStation NetController I (CX99xx) NetController II (CX9680) AC1Plus IOU Module ACX57xx Cause The implementation of ABA cards in Continuum access control systems ...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Using special characters or certain regional characters in the VisiSat Points gallery Environment special characters regional characters VisiSat Points gallery alt Cause This issue is specific to VisiSat version 2.1 Build 185. VisiSat 2.1 older...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Using AOL as email provider the following error messages comes every two days: 2014-06-12 15:11:06 E-mail was NOT sent: 521 5.2.1 MUST COMPLETE IMAGE PUZZLE BEFORE SENDING. PLEASE GOTO http://challenge.aol.com/spam.html Environment SmartStruxur...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Warning Issue Upgrading Reports Server from 1.4.1 to 1.5 Environment StruxureWare Building Operation 1.5.0 Windows Server 2008 R2 Reports Server WebReports Enterprise Server Cause Failure to follow upgrade guides may result in data loss. The most lik...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue Using the OPT Block with a StruxureWare Time Schedule Object. Environment Function Block Editor Cause The Xenta Time Schedule which the OPT Block has the ability to send a positive or negative minutes till next change. The StruxureWare Time Sch...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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Product_Support
Issue When starting SigmaX, an error is reported, the error is: - This application failed to start because side-by-side-configuration is incorrect. Reinstalling SigmaX does not help. Environment SigmaX error Side by side configuration Windows 7 lapto...
by Crewman Product_Support Crewman general.in Knowledge Base posted on a week ago
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