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FirdousK

In 2019, lots of changes are coming in SE community: give us your opinion!

    Hello Everyone!   My name is Firdous Khan and I am your new Schneider Electric Exchange Community animation manager. My goal is to optimize this resourceful and informative platform so that it de...
by Administrator Administrator in Community News posted on 5 hours ago
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FirdousK

In 2019, lots of changes are coming in SE community: give us your opinion!

      Hello Everyone!   My name is Firdous Khan and I am your new Schneider Electric Exchange Community animation manager. My goal is to optimize this resourceful and informative platform so that it ...
by Administrator Administrator posted on 6 hours ago
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Adam_Steele

Large change in Database IDs

Issue There are large jumps in Database ID numbers in the lists of objects in Security Expert. Most notably seen in the Trouble Inputs table. In the below example the Database ID's in the Trouble In...
by Commander Commander in Knowledge Base posted on yesterday
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David_Kendrick

Unwanted 'Pan and Zoom' on TGML Graphics when using Webstation

Issue When editing an EBO graphic in Webstation rather than Workstation, there is an inherent feature which allows a user to zoom in and out of the graphic using the mouse scroll. They can also pan...
by Lieutenant JG David_Kendrick Lieutenant JG posted on 2 weeks ago
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WaynePeters

I/A Series Niagara 4 Hardening Guide - Tips to Secure an I/A Series Niagara 4 System

Issue Procedures and processes to secure I/A Series Niagara 4 Systems Environment  I/A Series Niagara 4 Systems Cause Users accessing system without permission Potential damage done by malicio...
by Crewman WaynePeters Crewman in Knowledge Base posted on 3 weeks ago
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Kim_Baze

Integrating MNL-VAV controller into the EBO environment

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Ensign Kim_Baze Ensign posted on 3 weeks ago
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WaynePeters

I/A Series G3 version 3.8 and N4 version 4.2 Weather Service not following redirects

Issue I/A Series G3 version 3.8 and N4 version 4.2 Weather Service not following redirects Product Line TAC IA Series Environment I/A Series G3 3.8.x I/A Series N4 version 4.2 or older  C...
by Crewman WaynePeters Crewman in Knowledge Base posted on 3 weeks ago
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David_Kendrick

New graphic opens in a very small pane at the edge of the screen

Issue Most systems have an Overview Graphic of the whole building.  The user then navigates from this graphic to specific floors and rooms of interest. If the Workspace is configured incorrectly, na...
by Lieutenant JG David_Kendrick Lieutenant JG posted on ‎01-17-2019 12:02:03 PM
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Dave_Shore

Security Expert installation issue

Issue Security Expert does not run correctly after installation Product Line Security Expert Environment Security Expert Cause While Security Expert will install and run correctly on a supp...
by Ensign Dave_Shore Ensign in Knowledge Base posted on ‎01-17-2019 12:00:48 PM
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JonGreen

Issues upgrading an Automation Server to 2.0.x when connected to an Enterprise Server

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Ensign JonGreen Ensign posted on ‎01-10-2019 07:01:31 PM
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StephenYang

Error when trying to copy/paste objects from on MP-X device to another

Issue Copying objects from one MP-X device to another results in a validation error. "Property value '<object type>' already assigned"     Product Line MPx series EcoStruxure Building Operation ...
by Ensign StephenYang Ensign in Knowledge Base posted on ‎01-09-2019 09:34:45 PM
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BillNeville

Download Service fails to start after an upgrade to v.4.2.251

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Lieutenant BillNeville Lieutenant posted on ‎01-04-2019 09:15:09 PM
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Roger_Bently

Continuum revisions compatible with Easy Lobby

Issue Easy Lobby is compatible with limited Continuum versions Product Line Andover Continuum Environment Continuum Cyberstation Cause The Easy Lobby integration is developed and supporte...
by Ensign Roger_Bently Ensign in Knowledge Base posted on ‎01-04-2019 09:08:19 PM
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StephenYang

EBO doesn't support upload function from B3 controllers

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Ensign StephenYang Ensign posted on ‎01-04-2019 09:00:44 PM
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Nava

Bookmarks and Subscriptions

Bookmarks and subscriptions offer unique features you may find useful within the community. Each feature is detailed below!   Bookmarks:  Bookmarks enable you to access community content (forums, stre...
by Nava Schneider Alumni (Retired) in About the Community latest reply ‎12-20-2018 05:25:45 PM
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JonGreen

Feenics Mercury Service stopped and Error code 13816 is shown

Issue Unable to connect to Access Expert as the Feenics Mercury Service stops and will not restart after a system reboot. Product Line Access Expert Environment Access Expert Premise Software (A...
by Ensign JonGreen Ensign posted on ‎12-19-2018 04:01:36 PM
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HenrikTarpgaard

HID Corporate 1000 support in Security Expert

Issue What HID Corporate 1000 card formats are supported by Security Expert?  Product Line  Security Expert Environment Security Expert Server Security Expert Controller Security Expert Sma...
by Lieutenant HenrikTarpgaard Lieutenant in Knowledge Base posted on ‎12-14-2018 10:43:31 AM
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HenrikTarpgaard

Pin-pad reader bit formats supported with Security Expert Controller (SP-C)

Issue What bit formats are accepted by the Security Expert Controller (SP-C) for communicating with third-party card reader with pin? Product Line Security Expert Environment Security Exp...
by Lieutenant HenrikTarpgaard Lieutenant posted on ‎12-14-2018 10:30:43 AM
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Mikael_Krantz

Cannot add more AS-Ps to the ES, when using the Demo license

Issue Error messages in Workstation saying "No valid license to add AS found", when trying to add one more AS-P to the ES. Product Line EcoStruxure Building Operation Environment Buildning Op...
by Sisko Sisko in Knowledge Base posted on ‎12-14-2018 10:06:38 AM
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Mikael_Krantz

Network property “Shared LNS and SBO network”

Issue When doing a conversion from TAC Vista with LNS Network, to EcoStruxure Building Operation, what system should handle the addressing of the devices? What does the Network property “Shared LNS...
by Sisko Sisko posted on ‎12-13-2018 12:14:37 PM
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Mikael_Krantz

Datasheet specifies contact rating as “Pilot Duty”

Issue The datasheet for DO-FA-12 says: Contact rating .......................250 VAC/30 VDC, 2 A, Pilot Duty (Power Factor 0.35) What does "Pilot Duty" mean? Product Line EcoStruxure Building Ope...
by Sisko Sisko in Knowledge Base posted on ‎12-13-2018 11:09:23 AM
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Nava

User Reputation

Hi everyone!   One of the most exciting features of our community are ranks and roles. Ranks are displayed to the left of your username, and everyone has one. Roles are displayed to the right, and onl...
by Nava Schneider Alumni (Retired) latest reply ‎12-11-2018 02:39:30 PM
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Roger_Bently

Setting up Visual Verification to track who has gained access to a door using Access Expert

Issue Setting up Visual Verification to track who has gained access to a door using Access Expert Product Line Access Expert Environment Access Expert v3 Cause Verification of access is a com...
by Ensign Roger_Bently Ensign in Knowledge Base posted on ‎12-05-2018 05:58:45 PM
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Gary

Project Configuration Tool (PCT) will not open or start, on a Schneider corporate computer.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all im...
by Lieutenant Gary Lieutenant posted on ‎12-05-2018 10:48:51 AM
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Product_Support

Error: "Could not create remote directory" or "Failed to establish connection with the target device" when trying to upgrade/downgrade a Xenta 5/7/9xx controlle...

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all imp...
by Lt. Commander Product_Support in Knowledge Base posted on ‎12-03-2018 01:25:13 AM
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CraigEl

TC300 Modbus bias, termination and number of devices

Issue What is the unit load of a TC300 thermostat and what are the bias and termination requirements when used with a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices E...
by Administrator Administrator posted on ‎11-29-2018 01:20:29 AM
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CraigEl

Linux information on the Automation Server

Issue Information concerning Linux releases used within the Automation Server.   Product Line EcoStruxure Building Operation Environment Linux Operating System (OS) Building Operation Automatio...
by Administrator Administrator in Knowledge Base posted on ‎11-27-2018 03:43:25 AM
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RobertAndriolo

How to use the new Graphic Components released with Building Operation 2.0

Issue Cannot find documentation on how to use the new Graphic components release with EBO 2.0 Getting the following errors when previewing my graphic page: "Script error in function "onLoad" .... R...
by Admiral Admiral posted on ‎11-27-2018 01:40:02 AM
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Nava

Welcome to the new Schneider Electric Exchange Community!

Hello everyone, and welcome to the new and enhanced Schneider Electric Exchange Community! We are delighted that you have chosen to join us, and are excited for you to explore all the community has to...
by Nava Schneider Alumni (Retired) in Community News latest reply ‎11-23-2018 05:39:26 AM
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Adam_Steele

Mass importing User Photos into Security Expert using Data Sync Service

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all imp...
by Commander Commander posted on ‎11-16-2018 07:30:49 AM
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