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JonGreen

Issues upgrading an Automation Server to 2.0.x when connected to an Enterprise Server

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Ensign JonGreen Ensign in Knowledge Base posted on Thursday
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StephenYang

Error when trying to copy/paste objects from on MP-X device to another

Issue Copying objects from one MP-X device to another results in a validation error. "Property value '<object type>' already assigned"     Product Line MPx series EcoStruxure Building Operation ...
by Ensign StephenYang Ensign posted on Wednesday
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BillNeville

Download Service fails to start after an upgrade to v.4.2.251

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Lieutenant BillNeville Lieutenant in Knowledge Base posted on 2 weeks ago
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Roger_Bently

Continuum revisions compatible with Easy Lobby

 Issue Easy Lobby is compatible with limited Continuum versions Product Line Andover Continuum Environment Continuum Cyberstation Cause The Easy Lobby integration is developed and suppo...
by Ensign Roger_Bently Ensign posted on 2 weeks ago
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StephenYang

EBO doesn't support upload function from B3 controllers

Warning   Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all ...
by Ensign StephenYang Ensign in Knowledge Base posted on 2 weeks ago
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Nava

Bookmarks and Subscriptions

Bookmarks and subscriptions offer unique features you may find useful within the community. Each feature is detailed below!   Bookmarks:  Bookmarks enable you to access community content (forums, stre...
by Nava Schneider Alumni (Retired) latest reply 4 weeks ago
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JonGreen

Feenics Mercury Service stopped and Error code 13816 is shown

Issue Unable to connect to Access Expert as the Feenics Mercury Service stops and will not restart after a system reboot. Product Line Access Expert Environment Access Expert Premise Software (A...
by Ensign JonGreen Ensign in Knowledge Base posted on a month ago
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HenrikTarpgaard

HID Corporate 1000 support in Security Expert

Issue What HID Corporate 1000 card formats are supported by Security Expert?  Product Line  Security Expert Environment Security Expert Server Security Expert Controller Security Expert Sma...
by Lieutenant HenrikTarpgaard Lieutenant posted on ‎12-14-2018 10:43:31 AM
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HenrikTarpgaard

Pin-pad reader bit formats supported with Security Expert Controller (SP-C)

Issue What bit formats are accepted by the Security Expert Controller (SP-C) for communicating with third-party card reader with pin? Product Line Security Expert Environment Security Exp...
by Lieutenant HenrikTarpgaard Lieutenant in Knowledge Base posted on ‎12-14-2018 10:30:43 AM
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Mikael_Krantz

Cannot add more AS-Ps to the ES, when using the Demo license

Issue Error messages in Workstation saying "No valid license to add AS found", when trying to add one more AS-P to the ES. Product Line EcoStruxure Building Operation Environment Buildning Op...
by Sisko Sisko posted on ‎12-14-2018 10:06:38 AM
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Mikael_Krantz

Network property “Shared LNS and SBO network”

Issue When doing a conversion from TAC Vista with LNS Network, to EcoStruxure Building Operation, what system should handle the addressing of the devices? What does the Network property “Shared LNS...
by Sisko Sisko in Knowledge Base posted on ‎12-13-2018 12:14:37 PM
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Mikael_Krantz

Datasheet specifies contact rating as “Pilot Duty”

Issue The datasheet for DO-FA-12 says: Contact rating .......................250 VAC/30 VDC, 2 A, Pilot Duty (Power Factor 0.35) What does "Pilot Duty" mean? Product Line EcoStruxure Building Ope...
by Sisko Sisko posted on ‎12-13-2018 11:09:23 AM
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Nava

User Reputation

Hi everyone!   One of the most exciting features of our community are ranks and roles. Ranks are displayed to the left of your username, and everyone has one. Roles are displayed to the right, and onl...
by Nava Schneider Alumni (Retired) in About the Community latest reply ‎12-11-2018 02:39:30 PM
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Roger_Bently

Setting up Visual Verification to track who has gained access to a door using Access Expert

Issue Setting up Visual Verification to track who has gained access to a door using Access Expert Product Line Access Expert Environment Access Expert v3 Cause Verification of access is a com...
by Ensign Roger_Bently Ensign posted on ‎12-05-2018 05:58:45 PM
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Gary

Project Configuration Tool (PCT) will not open or start, on a Schneider corporate computer.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all im...
by Lieutenant Gary Lieutenant in Knowledge Base posted on ‎12-05-2018 10:48:51 AM
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Product_Support

Error: "Could not create remote directory" or "Failed to establish connection with the target device" when trying to upgrade/downgrade a Xenta 5/7/9xx controlle...

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all imp...
by Lt. Commander Product_Support posted on ‎12-03-2018 01:25:13 AM
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CraigEl

TC300 Modbus bias, termination and number of devices

Issue What is the unit load of a TC300 thermostat and what are the bias and termination requirements when used with a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices E...
by Administrator Administrator in Knowledge Base posted on ‎11-29-2018 01:20:29 AM
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CraigEl

Linux information on the Automation Server

Issue Information concerning Linux releases used within the Automation Server.   Product Line EcoStruxure Building Operation Environment Linux Operating System (OS) Building Operation Automatio...
by Administrator Administrator posted on ‎11-27-2018 03:43:25 AM
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RobertAndriolo

How to use the new Graphic Components released with Building Operation 2.0

Issue Cannot find documentation on how to use the new Graphic components release with EBO 2.0 Getting the following errors when previewing my graphic page: "Script error in function "onLoad" .... R...
by Admiral Admiral in Knowledge Base posted on ‎11-27-2018 01:40:02 AM
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Nava

Welcome to the new Schneider Electric Exchange Community!

Hello everyone, and welcome to the new and enhanced Schneider Electric Exchange Community! We are delighted that you have chosen to join us, and are excited for you to explore all the community has to...
by Nava Schneider Alumni (Retired) latest reply ‎11-23-2018 05:39:26 AM
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Adam_Steele

Mass importing User Photos into Security Expert using Data Sync Service

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all imp...
by Commander Commander in Knowledge Base posted on ‎11-16-2018 07:30:49 AM
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Robert_Davis

Schlage Xdriver Download

Issue Unable to find Schlage Xdriver file on Exchange Download Center. Product Line Continuum Environment Xdriver add-on Cause It is unclear of where to download the Schlage Xdriver for C...
by Crewman Robert_Davis Crewman posted on ‎10-31-2018 08:47:27 PM
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Taylor_Leach

Folders have disappeared from navigation pane in folder explorer

Issue With revision 1.0.37 and later, folders under the instance within the navigation tree are no longer there.   Product Line Access Expert Environment V3 Hosted Cause The 1.0.37 release...
by Lieutenant JG Taylor_Leach Lieutenant JG in Knowledge Base posted on ‎10-31-2018 08:37:41 PM
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Cody_Failinger

Moving an Energy Expert database to a new server

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all im...
by Administrator Administrator posted on ‎10-30-2018 07:24:45 PM
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Roger_Bently

Permission Settings in V3

Issue Permissions on V3 Product Line Access Expert Environment Managing Permission settings for Individual Groups. Cause Limiting the Permission for users in accessing certain objects within ...
by Ensign Roger_Bently Ensign in Knowledge Base posted on ‎10-30-2018 04:25:10 PM
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Roger_Bently

Mobile Apps for Access Expert

Issue Mobile Apps for Access Expert Product Line Access Expert Environment Access Expert site desiring the use of modern technology Cause Unable to find or know where to look for the Mobile A...
by Ensign Roger_Bently Ensign posted on ‎10-23-2018 05:34:21 PM
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Dave_Shore

Smart Controller MPX IP address settings and BACnet hosting

Issue Cannot change the IP address or host a Smart Controller MPX in a second EBO Server Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation Smart Controller MP...
by Ensign Dave_Shore Ensign in Knowledge Base posted on ‎10-19-2018 01:16:26 AM
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Roger_Bently

Access Expert Sub-Device Integration

Issue Unable to connect Continuum I/O's to Access Expert Product Line Access Expert Environment Win 8.1 and above on Version 3 Cause The Continuum Integration has only been configured to brin...
by Ensign Roger_Bently Ensign posted on ‎10-09-2018 02:17:12 AM
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DavidChild

Navigation to the webpage was canceled using a URL in EBO

Issue Navigation to the webpage was canceled using a URL in EBO. Product Line EBO Environment   Cause The website owner has added additional code to prevent their webpage from being displayed...
by Lieutenant DavidChild Lieutenant in Knowledge Base posted on ‎10-09-2018 01:07:50 AM
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Kim_Baze

Attempting to open WorkPlace Tech Editor or Monitor displays a Visio version Error

Issue When attempting to open WorkPlace Tech Editor or Monitor an error is displayed stating:  A supported version of Visio must be installed for WorkPlace Tech Editor or Monitor to function prop...
by Ensign Kim_Baze Ensign posted on ‎10-05-2018 01:59:19 AM
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