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Access events buffered in Controller are not delivered to Cyberstation.

Issue

Controller buffering the access events as seen by the increment in the AccessLog system variables, the events stay in the controller's buffer and are not sent to Cyberstation.

Environment

CyberStation

CX9702

CX9900, CX9940

CX9680

ACX5740, ACX5720

Cause

The most common cause of this problem is that the controller does not know who the primary/secondary access server is.

Resolution

1. Make sure a Cyberstation has been designated as primary access server (and a second one as secondary if applicable).

2. Perform a teach on the primary/secondary access servers.

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Revision #:
1 of 1
Last update:
‎2018-09-06 01:33 PM
Updated by: