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Alarm keeps playing wave file after being silenced.

Issue

When an alarm comes into Active Alarm View the wav file keeps playing after the alarm has been silenced.

Environment

  • Alarm Enrollment
  • Event Notification
  • Wave File

Cause

  • The wave file location has been moved.
  • Alarm Enrollment or Event Notification wave file association has been lost.

Resolution

Re-point the Alarm Enrollment or Event Notification to the wave file and retest.

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Version history
Revision #:
1 of 1
Last update:
‎2018-09-06 10:56 AM
Updated by: