Knowledge Base
Showing results for 
Search instead for 
Did you mean: 

Alarms stay in the alarm view, they cannot be acknowledged, and do not clear


Changing the name of a folder under which there is an active alarm, causes an incorrect "Source" path in the alarm message


Detected in version 1.7.1



If a folder name is changed it will be correctly updated, but if an active alarm is located  in its sub-folders , then the alarm source path will not be updated.

Initial alarm before the folder name is changed, notice the source ...... FF IV/Trendloggar ......

The alarm after the folder name has been changed FF IV TEST, the / between FF IV TEST and Trendloggar is missing.

If the alarm has not been acknowledged, and clears a second entry for the alarm is displayed in the alarm view.


Before updating a StuxureWare Building Operation folder name, check to see if there are any active alarms with a source path that use this folder. If there are, try to clear these alarms.

If a StuxureWare Building Operation folder name has been changed and there are alarms in the alarm view which cannot be cleared, then use the "Recheck" command to clear them.

Tags (2)
Labels (1)
Version history
Revision #:
1 of 1
Last update:
‎2018-09-10 03:56 AM
Updated by: