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BACnet Alarms from BCX controller are no longer being logged to the database while alarms from b3 and third party controllers continue to be delivered.

Issue

  • All alarms were working originally.
  • Several weeks ago the BCX alarms stopped being logged to the database.
  • B3 and third party controllers continue to log alarms to the database.

Environment

  • BCX4040
  • Guarantee Delivery
  • BACnet alarms

Cause

Guarantee Delivery is not checked in the Event Notifications

Resolution

Once Guarantee Delivery is checked in the Event Enrollment configuration, alarms will begin to be delivered.

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Version history
Revision #:
1 of 1
Last update:
‎2018-09-06 10:31 AM
Updated by: