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Can a JACE-NXS installed with Niagara R2 be re-imaged with Niagara G3?

Issue

Customer has a Niagara R2 JACE-NXS (part # TRD-JACE-NXS-R2).  Can it be re-imaged with Niagara G3?

Environment

Niagara R2

Niagara G3

Cause

Site was converted to Niagara G3 and the JACE-NXS is an expensive model that the customer would like to re-use on his G3 network.

Resolution

Since the JACE-NXS is a Tridium product, this request must be done through them.

They must be contacted with each request since this service is no longer 'advertised' as being available.

Send an email to orders@tridium.com and quote part number JACE-REIMAGE.

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Last update:
‎2018-09-11 12:35 AM
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