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Computer is licensed for the I/A Series G3 software but gets error "Workbench not licensed to run on this machine".

Issue

License is installed on computer but software still says that the computer is not licensed.

Environment

I/A Series G3 software installed on a Windows computer.

Cause

Tridium software certificate was not installed properly or has been damaged.

Resolution

Copy the file "Tridium.certificate" from the certificates folder of another version of the I/A Series G3 software into the certificates folder of the current version.

The correct file location is C:\niagara\niagara-3.x.xx\certificates where 3.x.xx is the software version number.

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Version history
Revision #:
1 of 1
Last update:
‎2018-09-06 11:11 AM
Updated by: