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Does the I/A Series G3 SMS recipient support numbers to be entered with a 'plus' (+) sign?

Issue

Unable to key in a 'plus' sign (+) in the SMS recipient's Phone Numbers field

Environment

I/A Series G3

Cause

The SMS recipient's phone numbers is required to be entered in international format. The international phone numbers format for sending an SMS is different for different countries.

Example (using United Kingdom country code '44'):
00441403740290 or +441403740290

The following I/A Series G3 versions do not allow the 'plus' sign (+) to be entered in the SMS recipient's Phone Numbers field.

  • I/A Series G3 version 3.4 and below
  • I/A Series G3 3.5 versions lower than 3.5.36
  • I/A Series G3 3.6 versions lower than 3.6.36

Resolution

Starting in build 3.5.36, 3.6.36, and 3.7 or later, a phone number may contain a ‘plus’ sign, for example: +441403740290.

If you are running I/A Series G3 version 3.4 or below, you can download the updated SMS module here.

If you are running a version of I/A Series G3 version 3.5 that is below version 3.5.36, upgrade to the latest version of 3.5 which is 3.5.39.

If you are running a version of I/A Series G3 version 3.6 that is below version 3.6.36, upgrade to the latest version of 3.6 which is 3.6.31.

These can be downloaded from https://ecobuilding.schneider-electric.com.

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Version history
Revision #:
2 of 2
Last update:
‎2018-09-11 07:27 AM
Updated by:
 
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