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Error when launching Premise Install


When launching a AccessXpert on a Premise install, an error "Unable to retrieve license. Please notify your Keep service provider" when trying to log on to the instance.



Wondows 7, SQL 2012

SQl 2014


Keep does not have access to the database for license infomation


Install SQL Studio and give NT AUTHORITY\SYSTEM sysadmin rights. The following captures shows where to go to enable this in SQL.

  1. Connect to SQL, go to the Security Folder and expand it, select the Logins Folder and expand that then select the NT Authority


When the tab opens select the Server Roles, then check the box for sysadmin.

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Last update:
‎2018-09-10 10:45 AM
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