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HTTP 500.21 - Internal Server error when starting SmartStruxure WebReport

Issue

After installed SmartStruxure WebReport and start it in the web browser, it will show an error:

HTTP 500.21 - Internal Server error / Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list.

Environment

SmartStruxure

WebReport

Cause

According to the explanation from Microsoft, the most likely causes are:

  • managed handler is used; however, ASP.NET is not installed or is not installed completely;
  • there is a typographical error in the configuration for the handler module list.

Resolution

  • Silent repair of the 4.0 .NET Framework
    • for 32 bit servers with .Net Framework version 4.0.30319 run the command (in command prompt): %windir%\Microsoft.NET\Framework\v4.0.30319\SetupCache\Client\setup.exe /repair /x86 /x64 /ia64 /parameterfolder Client /q /norestart
    • for 64 bit servers with .Net Framework version 4.0.30319 run the command: %windir%\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Client\setup.exe /repair /x86 /x64 /ia64 /parameterfolder Client /q /norestart
  • Install the ASP.NET version and configure IIS to use it
    • open command prompt (Start -> cmd) and for 32 bit servers run the command: %windir%\Microsoft.NET\Framework\v4.0.30319\aspnet_regiis.exe /i
    • open command prompt (Start -> cmd) and for 64 bit servers run the command: %windir%\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe /i
Try to view WebReports and it should work now.
 

To also assist in WebReports installations there is a useful tool "SBO Reports Preparation" available on the Buildings Business Communities website http://buildingscommunity.schneider-electric.com/docs/DOC-6249. This tool assists in the pre-installation of WebReports.
**Please note Schneider Electric Product Support Services does not provide support for the tool and you should contact the author through the Community for issues / enhancements.
To also assist in WebReports installations there is a useful tool "SBO Reports Preparation" available on the Buildings Business Communities website http://buildingscommunity.schneider-electric.com/docs/DOC-6249.  This tool assists in the pre-installation of WebReports.
 
Please note Schneider Electric Product Support Services does not provide support for the tool and you should contact the author through the Community for issues / enhancements.
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Revision #:
2 of 2
Last update:
‎2018-09-11 06:38 AM
Updated by:
 
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