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How long does PSS support a product after it is released?

Issue

How long does PSS support a product after it is released?

Environment

All Schneider Electric Buildings Business software platforms

Cause

After a few years, the majority of issues with a release product are documented on the lessons learned website.  At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version.

Resolution

Please read the Following Product Announcements.

PA_00271 Software Support Policy _ General Overview.pdf

PA_00272 Software Support Policy_Supplementary info for_Andover_Continuum.pdf

PA_00274 Software Support Policy _ Supplementary info for TAC Vista.pdf

PA_00279 Software Support Policy _ Supplementary info for TAC INET.pdf

PA_00280 Software Support Policy _ Supplementary info for TAC IA Series.pdf

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Version history
Revision #:
1 of 1
Last update:
‎2018-09-07 02:30 PM
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