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Loytec NIC_USB100 interface does not work with a new HP laptop

Issue

Some engineers are being issued with new HP Probook 6570b laptops, running Windows 7.  The Loytec NIC_USB100 network interface does not work with these machines, even when the latest Loytec drivers (version 4.1.4) are installed. 

Environment

Lonworks

Windows 7

Cause

Plug'n'Play does not recognise the NIC_USB100 when it is plugged in and fails to install the drivers.

Resolution

As a workaround, install a virtual machine running Windows XP on the HP Probook 6570b.  Install the Loytec software on the virtual machine.  The NIC_USB100 is then recognised and the drivers install correctly.

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Revision #:
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Last update:
‎2018-09-06 10:33 AM
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