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Menu pull downs missing from WorkPlace Tech 5.7.1 after installing the Belkin Bluetooth adapter.

Issue

Menu pull downs missing from WorkPlace Tech 5.7.1 after installing the Belkin Bluetooth adapter.

Environment

  • WorkPlace Tech 5.7.1
  • Belkin Bluetooth adapter

Cause

For Visio 2007, un-check the box for Send to Bluetooth. For Visio 2003, un-check the box for COM add-ins.

Resolution

Field offices have reported an issue after installing the Belkin Bluetooth adapter for use with the MNB-ROAM-IA. The problem is that Workplace Tech menu pull downs are missing (Project, Application); additionally, all of the Workplace Tech options are missing from the Tools pull down ( Configure Communications, Browse Devices, WorkPlace Commissioning Tool, etc.) One result of this problem is that the user cannot re-configure WorkPlace Tech for LON communications, or any other BACnet communications.

WorkPlace Tech 5.7.1 with Visio 2007

  1. Open Visio 2007
  2. Open the Tools Pull down.
  3. Select the Trust Center
  4. Select Add-ins.
  5. At the bottom of the screen, COM Add-ins is the default selection. Press GO.
  6. In the COM Add-ins box displayed, un-check the box for Send to Bluetooth. Click OK to apply.
  7. Close Visio.
  8. Open WPT, all menu items should be there.

Workplace Tech 5.7.1 with Visio 2003

  1. Open Visio 2003
  2. Open the Tools menu.
  3. Select Options, then Security.
  4. Un-check the box for COM add-ins.
  5. Click OK to apply.
  6. Close Visio 2003.
  7. Open WPT, all menu items should be there.
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Version history
Revision #:
1 of 1
Last update:
‎2018-09-06 02:37 PM
Updated by: