Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 

Message "Unable to load WorkPlace Tech Ribbon for Visio" is displayed when attempting to open WorkPlace Tech.

Issue

The following Popup window is displayed when attempting to open WorkPlace Tech.

 Unable to load WorkPlace Tech Ribbon for Visio

WPTech
Unable to load WorkPlace Tech Ribbon for Visio.
There was a problem loading the WorkPlace Tech Fluent Ribbon for Visio, therefore, it will be unavailable.

Environment

Visio 2010

WorkPlace Tech Tool release 5.8 or later

Cause

If Visio 2010 crashes when a third-party ribbon bar function is in use, Visio may lock out that ribbon bar, believing that something on that ribbon bar caused Visio to crash.  In this case, a menu function, selected from the WorkPlace Tech (WPT) ribbon bar was being processed at the time Visio crashed, therefore Visio locked out the WorkPlace Tech ribbon bar.

This is a system protection mechanism built into the ribbon bar handler in all Microsoft Office 2010 applications including Visio 2010.  

Resolution

To re-enable the WorkPlace Tech ribbon bar, perform the following steps:

  1. Open Visio 2010.  NOTE: Open Visio 2010, not WorkPlace Tech.
  2. Select Options from the File menu.
  3. From the menu in the Visio Option window, select Add-ins
  4. At the bottom of the window you will see a field that says 'Manage:' with a selection box after it, select 'Disabled Items' then click the [Go] button.
  5. In the 'Disabled Items' window, select 'WorkPlaceTech.VisioRibbon' then click the [Enable] button.
  6. Close the open Visio windows and sub-windows.

After closing Visio, the WorkPlace Tech ribbon bar will be available in WorkPlace Tech.
 

Tags (1)
Labels (1)
Version history
Revision #:
1 of 1
Last update:
2 weeks ago
Updated by: