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Personnel fail to distribute to controller, controller offline error displays in Distribution View, and controller's error log displays 0x00007402 (ACC_TCP_FAIL_CONNECTING_SO...

Issue

Personnel fail to distribute to controller, controller offline error displays in Distribution View, and controller's error log displays 0x00007402 (ACC_TCP_FAIL_CONNECTING_SOCKET) error.

Environment

Cyberstation

Netcontroller

Netcontroller II

CX9702

ACX5720, ACX5740

Cause

The 0x00007402 error corresponds to an issue with the TCP stack on the controller indicating the controller has had a problem re-establishing a TCP connection. The "Transport  Type" has been changed from the default UDP to TCP.

Resolution

Change "Transport Type" back to UDP and re-attempt Personnel download.

  1. Open Controller Device object and go to "Network" tab.
  2. In "Transport Type" field, change TCP to UDP.
  3. Re-attempt Personnel download.
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Last update:
2 weeks ago
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