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Project Configuration Tool (PCT) will not open or start, on a Schneider corporate computer.

Warning

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance.

Issue

Project Configuration Tool (PCT) will not open or start on a Schneider corporate computer.

Example of failure message:

01 Error.jpg

The text reads:

Failed to open project '*'
Failed to start VM 'PCT_f43c2f4c-74b4-4088-b4ef-d8d359f9cb9a'
VM is running: Yes
IP address OK
VM unable to connect to host. Possible firewall issue Host can connect to VM.

Product Line

Project Configuration Tool (PCT)

Environment

  • Currently Windows 10
  • Building Operation Project Configuration Tool (PCT)

Cause

This may be a result of a recent Windows/firewall update that has been pushed out.

Resolution

Notice:
IT2929 have a patch that corrects the issue on a Windows 10 computer.
IT have stated they are currently working on a patch for Windows 7.
Once the Windows 7 patch is made available, this article will be updated to reflect this.

It is recommended that the latest version of PCT is installed (at time of writing (2018-12-01) PCT version was 1.2.1.126).
IT2929 have a patch for Windows 10, once the patch is run, the firewall issue should be corrected and PCT should work as before.

Whether PCT is running on Windows 7 or Windows 10, please contact IT2929 and log a case with for the patch to be installed: -

Email: 2929it@schneider-electric.com

Iportal: http://2929it.schneider-electric.com

 

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Revision #:
9 of 9
Last update:
Wednesday
Updated by:
 
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