Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 

Sigma parallel port dongle or USB dongle upgrade to SBO/EBO software license exchange.

Warning

Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance.


Issue

Sigma parallel port dongle or USB dongle upgrade to software license

Environment

Sigma version 4.08

Cause

It is becoming increasingly harder to purchase computers with parallel ports.

With the increase use of virtual computer operating systems USB ports may not be available either.

∴ A different type of Sigma licensing will be required.

Resolution

PSS can arrange for an upgrade from your existing parallel port or USB type Sigma dongle to an SBO/EBO software license entitlement for Sigma 4.0.8.

Sites running Sigma 4.07 or older does not support software licensing and would need to be upgraded to Sigma version 4.08.57 or later to include the software option.

Sigma Software license type availabiliy is documented on page 8 in the Sigma 4.08 release note, you can download a copy here.

For engineers using Sigma 4.08:
The StruxureWare Building Operation Evaluation License, available from the Schneider Electric Download Center, will unlock the Sigma 4.08 for testing etc for the period of the Evaluation License (maximum 3 months or until the expiry of the downloaded license).
 

For customer’s sites using Sigma 4.08:
To reduce the Sigma system downtime, currently PSS operate on a trust basis and provide the software license in advance.
PSS require you to send the old Sigma dongle back to the PSS representative that is assisting you with your license upgrade. This should be completed within 30 days of receiving your software license.
Once you receive the software license entitlement for Sigma. Install the SBO License Server version 1.6 or later. (it is recommended that the latest available version of the SBO License Server compatible with the computer's operating system is used).

Procedure:

Click Here to download a copy of the latest spreadsheet.
The cells that are required to be completed are highlighted/filled in blue.

To complete this spreadsheet, you will be need to request approval from the category manager for your area (various contacts listed on the spreadsheet).
Confirm this in cell C5 on the spreedsheet.
Open a case with Product Support Services (PSS)
Supply the completed spreadsheet and a copy of the category manager's autherising email etc.
PSS will escalate your request for the software license.

Note: If your current Sigma dongle contains Remote Alarm Manager licensing, Remote Alarm Manager does not support the SBO license server option and would require a separate license and must be installed on a seperate computer. The USB dongle can still be used or a TAC license server type can be used instead of the dongle.
         

To install the software licensing option for Sigma 4.08: -

  • Stop the Sigma server service.
  • Install SBO License Administrator.
  • Add your entitlement to the SBO License Server.
  • Start the Sigma server service.
  • Sigma should now be licensed.
Tags (2)
Labels (1)
Version history
Revision #:
1 of 1
Last update:
‎2018-09-10 12:44 PM
Updated by: