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SysmanSMS stops sending SMS from Vista

Issue

  • SysmanSMS stops sending SMS from Vista

Environment

  • SysmanSMS
  • Vista
     

Cause

It is not uncommon that anti-virus software perceives perfectly clean files as viruses. This is a growing problem as the amount of viruses are continuously growing, and the likeliness that they may share similarities in the code with a SysmanSMS file thereby increases.
 

Resolution

Check if the terminal is running an antivirus, and look in its quarantine. Recent updates to some antivirus applications incorrectly identify parts of the Sysman application as a risk.

Investigate the antivirus' quarantine folder and note the files and paths which they originally came from. Restore the quarantined files either using the antivirus' restore feature, or manually return them to their original locations. Restart the Sysman services

In Windows services, restart TAC Vista Server and Workstation


 

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Version history
Revision #:
1 of 1
Last update:
‎2018-09-06 10:32 AM
Updated by: