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Unknown Error received when searching records using the Personnel Manager

Issue

On a database with a large number of personnel records, an 'Unknown error' is received when searching personnel using Personnel Manager

Environment

Continuum

Windows XP

Windows Vista

Windows 7

Windows Server 2003

Windows Server 2008

Cause

There is a default maximum limitation to the number of records that can be display when searching for records using Personnel Manager.

The default maximum is set to 50. If you attempt to increase this number in the New Search screen in Personnel Manager it reverts back to 50.

Resolution

In order to allow a higher number to work around this error, perform the following steps:

  1. Shut down Cyberstation
  2. Make a copy of the existing PersonnelManagerCtrlDll.Config (C:\Program Files\Continuum\Common)
  3. Use Textpad or Notepad and open the PersonnelManagerCtrlDll.Config file
  4. Change the number in the line
    SearchSection MaxSearchResult=50 (Change this to a larger number closer to the max search results you would expect from the site)
    Too large of a number can affect system performance of the search.
  5. Restart Cyberstation

Note: Repeat this procedure for each Cyberstation as needed.

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Last update:
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