It is unclear how to unlock a door from a graphic.
Hosted Instance & Premise Install
See article 19271 for supported Windows OS
In order to unlock a door from a graphic, the door reader must first be added to that graphic.
To add a door reader to a graphic, do the following:
1. From the “General Configuration” tab navigate to “Floorplans” and select the correct floorplan, then go to the hardware tab.
2. Add the appropriate reader by clicking the green +, then drag it to the correct location on the floorplan graphic. Save the change to the floorplan graphic.
3. From the “Access Control” tab navigate back to the newly updated floor plan. Now you can right-click on the reader and select “Unlock”. This will unlock the corresponding door.