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Upload files to PSS-Rockford or PSS-Dallas on the Schneider-Electric Box file server

Issue

Site backups, application files, etc need to be shared with Product Support to speed resolution. These files can be uploaded to the Box server.

Environment

Schneider Electric PSS-Rockford and PSS-Dallas Box server folder

Cause

Many email services have a limit on the size of attachments. In many cases, large files must be sent to Product Support so that the support engineer can investigate a reported issue.

Resolution

Use the following form to upload the files associated with your support ticket.  Please note that you must have an open support ticket with PSS- Rockford or PSS-Dallas before uploading a file.  Files uploaded without a reference to a support ticket will be deleted. You may upload additional files by clicking the appropriate link at the end of the "Success" message.

Note: You might receive an error message despite your file still being sent

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Version history
Revision #:
5 of 5
Last update:
a week ago
Updated by:
 
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