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Value from BACnet point (B3 or third party device) stops updating.


SmartStruxure with BACnet interface, points from BACnet devices are displayed in a graphic, list view etc, initially everything works fine and the point's value updates normally but after sometime of operation (days or weeks) the value stops updating.

Value maybe shown as 0.00 or ... or with a green circle or red X that indicates a bad variable.


Automation Server

Enterprise Server

BACnet interface


Third party BACnet devices


Software defect in version 1.3 (including SP1) and below.


Please note that if 1.3 SP1 has not been applied it MUST be applied before installing the hot fix.

  1. Contact Technical Support to obtain hot fix
  2. Provide site details
  3. Apply the hotfix
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Version history
Revision #:
2 of 2
Last update:
‎2018-09-11 05:50 AM
Updated by: