Knowledge Base
Showing results for 
Search instead for 
Did you mean: 

VisiSat 2.1 Build 185 Cannot find VisiSat "CustomiseUI" add-on to Visio.


When VisiSat 2.1 Build 185 on some Windows XP pro / Visio 2003 computers the following error is displayed.

Internal error 0x86DB08A9

VisiSat 2.1 Build 185 Cannot find VisiSat "CustomiseUI" add-on to Visio.

Some or all the files required by VisiSat are missing.

You may need to re-install Visio and/or VisiSat to clear the problem.



Add on to Microsoft Visio 2003

VisiSat 2.1 Build 185


Visio 2003 does not recognise or register VisiSat 2.1 Build 185 installation CustomiseUI


  1. Open Visio 2003 (Not VisiSat)
  2. On the menu bar, under tools select options.

  3. Select the advance tab.

  4. Select file paths.

  5. Delete all entries.

    Then select OK
  6. Select OK.

  7. OK the next window

    Visio 2003 should now close.
  8. Run up VisiSat
    VisiSat should run up OK now.
  9. If you close VisiSat and open Visio 2003 the paths should now show.

  10. VisiSat should open correctly now.

If you are running on Windows 7 you could consider upgrading the Visio 2003 software to Visio 2007 or Visio 2010.

If you require further assistance, please contact Product Support.

Tags (1)
Version history
Revision #:
2 of 2
Last update:
a week ago
Updated by: