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WebReports installer crashes when attempting connection to the Enterprise Server


During installation of WebReports, the installer crashes when clicking "Continue" in the "Reporting Agent" step.

"StruxureWare Building Operation has stopped working"




There is an issue with the installer when FIPS (Federal Information Processing Standards) algorithms are enforced.


1. Open the local group policy editor (Start > run > gpedit.msc)

2. Navigate to "Local Computer Policy > Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options"

3. Locate the following item in the list on the right: "System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing"

4. Edit the item, and select "Disabled"

5. Install WebReports


Example of FIPS being enabled

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Revision #:
1 of 1
Last update:
‎2018-09-10 01:45 PM
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