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What documentation do I need to provide when ordering a WorkPlace Tech Tool Upgrade license?

Issue

Customer service requires proof of purchase of the old version when an order is processed for a version upgrade (rev 4 to rev 5) license.

Environment

WorkPlace Tech Tool Software

Cause

Customer wants to purchase a major version upgrade for the WorkPlace Tech Tool software and needs to know what documentation is required so that they can get the upgrade price instead of paying full price.

Resolution

The recommended documentation is the sales order / license request form that includes the original product request and the unlock code.  Either the email or faxed copy, including the unlock code, from our Customer Service department is acceptable.

In the event that proof of the original order is not available, please contact Product Support Services for information on acceptable alternative documentation.

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Revision #:
1 of 1
Last update:
‎2018-09-06 01:00 PM
Updated by: