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When installing an older version of the I/A Series R2 software, the Niagara installer screen has the "Install Niagara" option grayed out.

Issue

During the installation of the I/A Series R2 software, the first part of the installation completes successfully but when the "Niagara Setup" window is displayed, the "Install Niagara" option is grayed out.  This prevents the user from completing the installation of the software.

Environment

Any I/A Series R2 (Niagara) version prior to version 5.14

Cause

All revisions of Niagara R2 prior to 2.301.514 require Microsoft's JVM.  This version of Java is not installed automatically on Windows XPsp3 computers and is automatically uninstalled from the Windows XP computer when Internet Explorer version 7 is first installed on the computer.

To confirm if it is installed, open a Command Prompt window and type "jview" then press Enter. This command will display the current version of Microsoft's JVM (or an error message if it is not installed).

Resolution

  1. Navigate to Exchange Extranet and download the software file Java Virtual Machine for WinXP
  2. After downloading and installing the JVM, rerun the Setup.exe program for the I/A Series R2 (Niagara) software to complete the installation of the I/A Series R2 software.

The Microsoft Java Virtual Machine and the Sun Java  "Java Runtime Environment" (required for R2 versions 514 and newer) can coexist on the computer and will not interfere with each other.

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Revision #:
3 of 3
Last update:
a week ago
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