Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 

WorkStation crashes when opening some TGML graphic pages following a windows update

Issue

WorkStation crashes when opening some TGML graphic pages following a windows update

Environment

Windows 7 64 bit SBO v1.6.1.5000 with KB3045171 windows update

Cause

Windows Security update KB3045171 can cause WorkStation to crash if some fonts have been used within the TGML graphic

The example seen was using font "Dotum"

Security Update for Windows 7 for x64-based Systems (KB3045171)  http://support.microsoft.com/kb/3045171

If this does not resolve your issue see Article #13574.

Resolution

Microsoft have produced a fix for this problem (KB3065979) see https://support.microsoft.com/en-us/kb/3065979

The PC must be rebooted follwing this update before the problem is corrected.

Tags (1)
Labels (1)
Version history
Revision #:
2 of 2
Last update:
‎2018-09-11 11:21 AM
Updated by:
 
Contributors