Knowledge Base
cancel
Showing results for 
Search instead for 
Did you mean: 

Xenta Server firmware installation takes several minutes before it starts up or never starts

Issue

Xenta Server firmware installation takes several minutes before it starts up

When launching an installation of the Xenta Server system software it takes several minutes before it starts

Environment

Xenta 7XX

Xenta 5XX

Xenta 9XX

Cause

This rare issue has been seen on some PCs with a huge amount of files in the Windows/temp folder.

It could be various other programs conflicting, in one case it has been the process setpoint.exe that was conflicting.

Resolution

Delete all files in the users temp folder.
Here is a sample of the path: "C:\Documents and Settings\user_name\Local Settings\temp" or "C:\Users\user_name\AppData\Local\Temp".
Easiest way to access the temp folder is by entering %temp% in the path in explorer.

If  setpoint.exe (Logitech) or KiesAirMessage.exe (Samsung) is an active process in task manager, end the process.

Tags (4)
Labels (1)
Version history
Revision #:
1 of 1
Last update:
2 weeks ago
Updated by: