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Xenta Server webpage automatically logout while waiting for Java to load

Issue

After successfully logged into Xenta Server web pages, java loading icon will be displayed as shown below.

However, after awhile it will automatically log the user out as shown below.

Environment

  • Xenta Servers 5.1.6 (Xenta 511, Xenta 515, Xenta 527, Xenta 701, Xenta 711, Xenta 721, Xenta 731, Xenta 913)
  • Java 1.6 update 29

Note: This behavior may happy on other Xenta Server versions with different Java versions. Please refer to the Cause section for the reason.

Cause

Vista may not support the newest Java versions. For Vista 5.1.6, the recommended Java version is Java 1.6 update 20. Please refer to Lessons Learned Article #3074 for recommended Java version details.

Resolution

Resolution:

  1. Go to Start->Settings->Control Panel->Add or Remove Programs.
  2. Find Java application (in this example is Java(TM) 6 Update 29), and select “Remove”.
     
  3. Reload the Xenta Server webpage, will find the Java icon will not be displayed this time. Instead, “Download Java” request link will be displayed. Click on the link and download the supported version of Java.

The issue should be solved after the recommended version of Java is installed.

Tags (1)
Version history
Revision #:
1 of 1
Last update:
2 weeks ago
Updated by: